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Marcus W on Thursday, February 23 2017, 07:18 PM

Remote Control not connecting reliably


I have a Windows 10 PC with WSB 2.9.9, and an iPad with iOS 9.3.5 and WSB 2.9.9. Windows PC is the master, iPad is remote controller. First time I fire up the app on both, they find each other, and the iPad remotely controls the PC just fine. My firewall says it blocked a port scan, but WSB remote control works just fine.

Now I shut down WSB on the PC. iPad continues to show a network connection (solid red arrow in the network connection indication in WSB), but obviously its not really connected to anything. I launch WSB on PC again. iPad never finds PC. I try lots of other stuff -- shut down one, re-launch, shut down the other, re-launch. kill the app on both, re-launch. Disable firewall. Fixed server IP. Reboot iPad. Disable and re-enable Networked Mode. Nothing I do seems to let the two find each other again. If I put it away for a couple hours (or so), then try again, it all works.

I figure I'm missing something, but can't seem to stumble upon it. I see the Master status and IP address, and the remote's status and IP address. Both are on the same subnet.

One other thing --- once I check Use Fixed Server IP on the iPad, I cannot uncheck it. Touching that control seems to basically hang the app on the iPad.

Thanks in advance for any advice.
Tags: #network
3 responses Add Yours
  • Replied by Marcus W on Thursday, February 23 2017, 07:55 PM · Hide · #1
    OK, it seems you have to shut down the iPad (remote controller) before you shut down WSB master. If I always do it in this order, I can re-launch and re-connect just fine.

    But I think it would be nice if the remote controller function didn't have this, uh, "fragility". Cause the only way to get it back is to reboot the Master. If I have to do that during a worship service.....ouch.
  • Replied by WSB Support on Monday, February 27 2017, 01:30 PM · Hide · #2
    There is no heartbeat between the apps, but we could add one. It would basically go to the disconnected state is the master shut down, and keep trying to find a master until a master was available again.
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